Frequently Asked Questions
what happens if i leave my item Unclaimed, and package is Returned to sender
Unclaimed - Shipments that go unclaimed are returned to our facility. you will be liable for the cost of a reshipment to yourself.
Returned without Authorization & Unclaimed Shipments - Any items returned without authorization after delivery confirmation back at our facility will be held and reshipped only at the customers request and expense. After 30 days, unclaimed and returned items are discarded.
what happens if there is a Insufficient Address, or wrong address supplied with order.
Wrong Address - If you provide an address that is considered insufficient by the courier or you have not updated your address to your current one, if the shipment is returned to our facility you will be liable for reshipment costs once we have confirmed an updated address with you.